Terms & Conditions / Terms of Sale

Effective Date: [Insert Date]
Website: www.lizaydiamond.com
Company: Lizay Diamond (hereinafter referred to as "Lizay," "we," "us," or "our")

1. Introduction

Welcome to Lizay Diamond. These Terms & Conditions govern your use of www.lizaydiamond.com and the purchase of products from this website. By accessing our site and placing an order, you acknowledge that you have read, understood, and agree to be bound by these terms.

2. Purchase Process

To make a purchase, you must:

• Be at least 18 years old.
  
  

• Provide accurate, current, and complete personal and payment information.
  
  

• Agree to these Terms & Conditions.
  
  

All orders are subject to product availability and confirmation of the order price. Once an order is placed, you will receive a confirmation email. A binding contract is formed only when the order has been shipped.

3. Pricing and Payment

All prices are listed in Euros (€) and include applicable VAT unless otherwise specified. Payment methods accepted include major credit/debit cards, PayPal, and other secure options provided at checkout.

We reserve the right to change prices, cancel orders, or limit quantities before a contract is finalized.

4. Shipping & Delivery

We offer international shipping within the European Union. Delivery times may vary depending on your location and the selected shipping method. Tracking information will be provided once your order has been dispatched.

Shipping costs and estimated delivery times are clearly displayed during checkout.

5. Right of Withdrawal (Return Policy)

In accordance with the EU Consumer Rights Directive (2011/83/EU), you have the right to withdraw from your purchase within 14 days without providing a reason.

Withdrawal Period:
You may withdraw from your purchase within 14 days from the day you or a third party (excluding the carrier) physically receives the goods.

How to Withdraw:
You must inform us of your decision by a clear statement (e.g., via email). You may use the sample withdrawal form, though it is not mandatory.

Effects of Withdrawal:

• Goods must be returned within 14 days from the withdrawal notification.
  
  

• You will be refunded the full purchase price, including standard delivery charges, within 14 days of receiving the returned goods or proof of return.
  
  

• Return shipping costs are the responsibility of the customer.
  
  

Exemptions:
This right does not apply to personalized or custom-made items.

6. Warranty and Defects

All products are covered by a statutory two-year warranty under EU law. If your item is faulty or does not match the description, you may request a repair, replacement, or refund within this period.

7. User Obligations

Users agree not to misuse the website, commit fraud, infringe upon intellectual property rights, or violate any laws or regulations.

8. Data Protection & GDPR

Your privacy is important to us. We collect, process, and store personal data in accordance with the General Data Protection Regulation (GDPR).

For more information, please review our [Privacy Policy].

9. Governing Law and Jurisdiction

These Terms are governed by the laws of the consumer’s country of residence. Any disputes shall be resolved by the competent courts in that jurisdiction.

10. Contact Information

For questions regarding these Terms & Conditions, returns, or your order, please contact us:

Email: [email protected]
Phone: 0 176 634 735 36
Address: Leipziger Platz 11
10117 Berlin, Deutschland