Product Receipt Guidelines

Before signing the delivery receipt, please carefully inspect the packaging of your product to ensure it is intact and free from any visible damage or irregularities. If you notice any damage, missing items, or a broken package seal, do not sign any delivery documents. Instead, request the delivery personnel to issue a damage report and return the package. Once this process is completed, we will promptly arrange for a replacement product to be shipped to you.

Please be advised that if a package with visible damage or missing items is accepted without a report, we cannot be held responsible for any resulting issues. Should you encounter such a situation, please inform us in writing at [email address] or contact us at [phone number], providing your contract number as soon as possible.

Customer Support

For any inquiries regarding your orders or additional product information, our customer service team is available to assist you. You can reach us at [contact details] or submit a support request through the contact form on our website.